Who we are
Coplanar (“we,” “our,” or “us”) provides an online ordering platform for restaurants. This Privacy Policy explains how we collect, use, and protect your personal information when you place an order through our platform.
Information We Collect
Contact information (such as name, phone number, email address).
Order information (such as items ordered, restaurant selected, payment method).
Communication preferences (including consent to receive SMS order updates).
How We Use Information
To process and confirm your food order.
To send transactional SMS notifications about order status, preparation, pickup, or delivery.
To provide customer support and respond to inquiries.
To improve our services.
SMS Communications
By opting in during checkout, you agree to receive SMS text messages about your order. Message frequency varies by order activity (typically 1–3 messages per order). Message and data rates may apply. You may reply STOP at any time to opt out, or HELP for assistance.
Sharing of Information
We share your information only with:
- The restaurant fulfilling your order.
- Service providers assisting with payment, delivery, or messaging.
We do not sell personal information to third parties.
Data Security
We use reasonable safeguards to protect your personal information.
Your Rights
You may opt out of SMS at any time, and you may contact us to request deletion of your information.
Contact Us
For questions about this Privacy Policy, please contact us at: help@coplanar.co